Maximize email conversions with expert support

Managed Services is our holistic email marketing service that helps you retain and convert.

Our Valued Clients

We’re far from your typical email marketing agency

Our journey began with a thriving $150 million ARR eCommerce website, transitioning from E-Commerce Triumph to Email Mastery. In an era when average email open rates barely reached 20%, we consistently achieved over 40% by harnessing the power of segmentation and personalization. This background is a testament to our mastery of email marketing. 

Our mission today is crystal clear – we’re here to empower brands like yours to establish a strong connection with your shoppers. We enable smart widgets that take your personalization game to the next level. With RetainIQ, your journey to email marketing excellence begins now.


Learn more about our journey.

Dismantling Growth Obstacles

Where Tech innovation meets marketing mastery

AI Personalization

1:1 customer experience through AI Personalization to create a seamless and optimized customer journey.

Smart widgets

Transform your email marketing strategy with our dynamic, reusable components that create personalized emails in the blink of an eye.

Ecosystem power

Our Smart Widgets aren't limited to email.They enhance your brand's entire app ecosystem.

Tech at Our Core

We're not just marketers; we're tech experts crafting tailored solutions for D2C e-commerce. In a tech-driven landscape, we're your savvy partner.

Data activation

Unleash the full potential of your users' data to provide them with tailored content based on their unique needs.

Unmatched user experience

Elevate customer engagement by delivering personalized content to every inbox.

Our Offerings

Tailored Email & SMS Marketing Strategy

We develop a hyper-personalized email and SMS strategy tailored to the user’s position in the life cycle.

Lifecycle Automation

Our email and SMS marketing automation guarantees timely, tailored messages, driving consistent revenue for your business.

Innovative Design and Copywriting

Your brand and its distinct voice set you apart. Our innovative designs and copywriting are custom-tailored to align with your brand’s guidelines, encapsulating your unique identity while prioritizing conversions.

Campaign Management

Take a backseat while we manage your Email and SMS campaigns based on your unique needs.

List Growth and Opt-Ins

We are committed to optimizing your email opt-ins and orchestrating strategies for list growth to help expand your brand.

Spam Prevention

We invest significant effort in ensuring a remarkable inbox deliverability rate. Our track record demonstrates an exceptional email deliverability and placement rate, consistently achieving a remarkable 99.8 percent.

Our Workflow

Discovery Session
40 mins

Our process commences with an initial Q&A session to gain insights into your brand's identity, goals, and objectives. Following this, we conduct a competitor analysis and subsequently proceed with the brand audit

Brand Audit
3-4 Business Days

Our free brand audit starts with a thorough evaluation of your brand's email channel. This covers audience size, list growth, automated flow setups, campaign performance metrics like open rates and click rates, email deliverability concerns, and email cost optimization.

Strategic Planning
1 Week

In this stage, we analyze your brand's identity, based on the brand audit, to decide if it needs refining, revamping, or a complete overhaul. We also assess your current marketing strategy, address any gaps, and provide a 30-day and 90-day plan aligned with your brand objectives.

Campaign Execution

Our delivery team jumps into action, implementing these campaigns in real-time while simultaneously crafting new ones.

Continuous Optimization

Subsequently, we conduct an extensive data analysis and segment the audience according to their engagement levels and their value to the brand. This process helps us determine which strategies are effectively driving conversions.

Our team of experts provides round-the-clock support via Slack, essentially functioning as an extended part of your team.

Our Success Stories


Our Managed Services cover a broad spectrum of email marketing solutions, including hyper-personalization, campaign management, automation, dynamic content creation, analytics, and more. Our mission is to empower businesses to craft highly engaging and personalized email campaigns for optimal results.

Starting with us is a straightforward process. Simply reach out through our contact page or request a Free Audit. We'll set up a meeting to explore your unique needs and objectives. From there, we'll develop a tailored email marketing strategy designed to help you achieve the best results.

We can commence within just 3 days and start executing tasks in Week 1. Typically, we aim to begin the onboarding process immediately following our initial consultation. During this 3-day window, we'll delve into your goals, assess your existing strategies, and craft a customized plan. Once we're clear on your objectives, we'll provide a comprehensive timeline outlining the setup, execution, and launch of your personalized email marketing campaigns.

No, there's no requirement for a long-term contract when getting started with our Email Marketing Agency. We operate on a flexible monthly retainer basis, giving you the freedom to adapt to your needs. Our aim is to earn your business each month through the value we deliver. However, if you prefer a formal agreement, we do offer that option.

Our team is well-versed in using a range of Email Service Providers (ESPs). We have extensive experience with popular ESPs such as Klaviyo, Omnisend, Mailchimp, HubSpot, and various others.

We offer dedicated customer support, assisting you at every stage of your email marketing journey. Whether you have inquiries, require technical help, or need strategic guidance, our team is here for you. We believe in transparent and collaborative communication with our clients, connecting with you on Slack for instant messaging and prompt issue resolution. Consider us your extended team.

While not obligatory, an email marketing audit is highly recommended for businesses looking to enhance their email marketing efforts. It also helps you grasp what we can accomplish together. We conduct a Free Email Audit for all brands, with no obligations attached. We're delighted to share our findings and areas of improvement, whether you choose to collaborate with us or not.

We specialize in crafting compelling, personalized content and implementing strategic calls to action to enhance your conversion rates. Our team collaborates closely with you to design campaigns that prioritize lead generation, promotion of special offers, and direct sales. Through our expertise in hyper-personalization and persuasive email design, we can help you optimize your email marketing efforts to maximize conversions and reach your desired objectives.

Our agency stands out due to our proficiency in advanced email hyper-personalization. We leverage cutting-edge Smart Widgets technology and data-driven insights to create highly personalized and targeted email campaigns. Our focus is on delivering exceptional outcomes and maximizing your return on investment.

Personalized email marketing can significantly elevate customer engagement and conversion rates. By tailoring your emails to individual preferences and behaviors, you establish a deeper connection with your audience, leading to heightened customer loyalty and sales.

Personalized emails enhance conversion by customizing content to individual preferences, resulting in increased engagement and purchases. Additionally, they foster customer retention by making recipients feel valued, nurturing loyalty, and encouraging repeat business. Our agency excels in crafting personalized campaigns that drive conversions and cultivate long-term customer relationships.

At the core of our values, we place an unwavering commitment to safeguarding client confidentiality and data security. We handle all client information with utmost discretion and adhere rigorously to industry standards and regulations for data protection. Our paramount goal is to establish a secure environment for your data, nurturing trust and confidence in our services.

We provide relentless customer support throughout your email marketing journey, offering guidance at every turn. Whether you have inquiries, require technical aid, or seek strategic counsel, our dedicated team is readily available. We strongly believe in open, transparent communication with our clients, fostering collaboration. We connect with our clients on Slack, facilitating instant messaging for swift issue resolution. Think of us as an extension of your team.

Our approach to audience segmentation is both strategic and streamlined. Through the use of our advanced Smart Widget technology in emails, we provide highly personalized content on a one-to-one basis, simplifying the often intricate process of segmentation. This technology enables real-time analysis of customer behavior, preferences, and purchase history. By understanding these nuances, we can categorize your audience effectively, ensuring that every email connects with the most relevant recipients. Our methodology not only saves time and resources but also ensures that your campaigns are laser-focused and engaging, catering to the unique needs and interests of your audience.

We employ rigorous anti-spam measures proactively to prevent any complaints. Our emails are meticulously crafted, ensuring that they are relevant and of value to recipients. We monitor email engagement metrics closely, enabling us to finetune our strategies and ensure our emails align with recipients' interests. Our goal is to deliver valuable, solicited content, minimizing the risk of spam complaints and fostering positive engagement with your audience.

We employ a multi-faceted approach to guarantee high deliverability rates for your emails. Our methods include meticulous sender reputation management, regular monitoring of bounce rates, and strict adherence to industry standards. Furthermore, our integration of cutting-edge technologies, such as our Smart Widget feature, ensures that emails are highly personalized and relevant to recipients, further enhancing their engagement and, consequently, deliverability.  Through the harmonious application of these strategies, we secure maximum email deliverability, ensuring your messages consistently land in your audience's inboxes.

We offer comprehensive reporting and analytics to provide you with valuable insights into your email campaigns. Our detailed reports include metrics such as open rates, click-through rates, conversion rates, and subscriber engagement data. We also provide in-depth analysis of campaign performance, allowing you to understand what worked well and areas for improvement. Additionally, we offer actionable recommendations based on the analytics, enabling you to make informed decisions for future campaigns. Our goal is to provide you with clear, data-driven insights to optimize your email marketing strategies effectively.

We are committed to strict compliance with regulations such as GDPR (General Data Protection Regulation). Our practices include obtaining explicit consent for data collection, ensuring transparent privacy policies, and implementing robust data security measures. Rest assured, your data and privacy are our top priorities, and we take every necessary step to ensure full adherence to relevant regulations, fostering trust and confidence in our services.

We take pride in our swift and efficient support services. Our standard response time for support and queries is within one hour. For prompt assistance and immediate support, we engage with all our clients through Slack. Recognizing the significance of timely aid, our dedicated support team is ever-ready to promptly address your concerns and queries. Your satisfaction and success are paramount, and our goal is to provide you with timely assistance.

We streamline our billing process for your convenience. You will be billed directly from our app on Shopify and will be added to your Shopify bill, aligning with your monthly billing cycle. This ensures a seamless and transparent transaction process, allowing you to focus on your business while we take care of the administrative details seamlessly.

Getting started is easy! Simply reach out to us through our website. You can schedule a consultation to discuss your specific needs, goals, and preferences. During this consultation, we will gather essential information to tailor our services to your requirements. Following our discussion, we will provide you with a detailed proposal outlining the proposed strategies, timeline, and costs. Upon your approval, we will initiate the onboarding process, setting up your accounts and preparing for the first campaign. We believe in a seamless, client-focused approach, ensuring you have a hassle-free experience as you embark on your email marketing journey with us.

We facilitate communication through a dedicated Slack channel, where you can connect with all the team members from RetainIQ working on your brand.

Yes, you will have a dedicated Account Manager as well as a team of copywriting and design experts. 

During peak holiday seasons such as BFCM and Christmas, we leverage our advanced technology and scalable infrastructure to efficiently manage high email volumes. Our team meticulously plans well in advance, optimizing email delivery schedules and server capacities to accommodate increased traffic, ensuring seamless email deliveries even during high-demand periods. Rest assured, our proactive approach guarantees your campaigns run smoothly, delivering optimal results during these crucial holiday periods.