For every time an email is opened, the count of email opens increments by 1.
For example, 10 emails opened once or 1 email opened 10 times both would result in 10 email opens.

Allowed overage is 20% of plan limits and billed at the same CPM as the ongoing plan in the next month's billing. If overage is greater than 20%, we request you to opt for the same or the higher plan, considering further usage.

We recommend that you choose the pricing plan considering your sending volume for Emails and SMSes and their open rates. For example, if your sending volume is 1 Million and open rate is 20%-25%, total opens/renders, hence, are expected to be in the 200K-300K range. For such a case, you must select our Premium plan to have a buffer for more opens.

No, we don't force you into any long-term contracts. Our best price is available as an annual subscription, but we offer monthly subscriptions as well.

Yes, for annual plans a discount of up to 20% can be availed, subject to discussion with RetainIQ.

Definitely! Please drop us a mail at support@retainiq.io or book a demo to let us know about the kind of help you need, and we'll get you the right information.

To help you unlock the magic of personalization, we let you experience your first campaign with RetainIQ for free. For your first campaign, we provide you with credits that allow you to run your campaign without incurring any cost, irrespective of the total count of opens/renders.

No, there are no set-up fees or any other hidden charges with any of our plans. We help you set up and gain access to your first campaign for free.

Yes, your data is private and safe. We take data security very seriously at RetainIQ. We ensure that our application is always up to date with the latest security patches.

We’ll be happy to answer any questions you may have, you can book a demo or live chat with us.