Lifecycle Email & SMS for D2C Brands
Revenue that compounds.
Retention that climbs.
A full-service team building retention as a system, not a stack of tactics. Every campaign, every flow, every message pulling in the same direction.
Brands building loyalty with RetainIQ
Selected work
Email creative across the verticals we run.
The work, in four parts
A full-stack retention practice, run like an in-house team.
Flows
Flows that earn their place in the inbox.
Welcome, browse abandon, cart, post-purchase, win-back, replenishment. Built around your buyer journey, not a Klaviyo template you found on YouTube.
- Audited and re-architected from scratch
- Owned by a senior strategist + production team
- Tested weekly, optimized monthly
Sends
Weekly sends that compound, not exhaust.
A campaign rhythm your list looks forward to. Strategy, brief, design, copy, deploy, report. We run the full motion.
- Quarterly planning, weekly execution
- Designer + copywriter + strategist per account
- Render + spam testing before every send
This month's sends
Infra
Send to the right person. Land in the inbox.
Behavioral and predictive segmentation, sunset flows, list hygiene, warm-up, authentication. The unglamorous work that makes everything else pay off.
- DMARC / SPF / DKIM audit + setup
- Engagement-based segmentation, refreshed monthly
- Deliverability check from day one
Cohorts in play
01 / Cohort
New subscribers
02 / Cohort
Cart abandoners
03 / Cohort
First-time buyers
04 / Cohort
Engaged but dormant
05 / Cohort
VIPs and repeat buyers
06 / Cohort
Browse, no buy
Proprietary
Our hyper-personalization engine, plugged into your stack.
A proprietary product we built in-house: 1:1 email blocks generated for every subscriber, scaled across thousands of variants. Built because nothing off the shelf was good enough.
- 1:1 product blocks across thousands of variants
- Plugs into Klaviyo, Omnisend, Shopify
- Included with your retainer, not sold separately
One send · four recipients
Receipts
In their words
The work, told back to us.
We replaced two contractors and an in-house generalist with RetainIQ. Our send calendar finally runs itself.
First agency we've kept on retainer for more than six months. The work just shows up.
They built flows we'd been meaning to build for a year. We saw the lift in week three.
Our open rates were stuck at 22%. Now they sit around 41%, week after week, no drama.
Klaviyo Gold partners actually do the work. That part matters more than we expected.
The first month they paid for themselves. We've added scope every quarter since.
We replaced two contractors and an in-house generalist with RetainIQ. Our send calendar finally runs itself.
First agency we've kept on retainer for more than six months. The work just shows up.
They built flows we'd been meaning to build for a year. We saw the lift in week three.
Our open rates were stuck at 22%. Now they sit around 41%, week after week, no drama.
Klaviyo Gold partners actually do the work. That part matters more than we expected.
The first month they paid for themselves. We've added scope every quarter since.
How we work
Principles, not pitches.
On automation
Wherever it adds leverage. Nowhere it doesn't.
The system handles the math. People own outcomes.
On rigor
Lifecycle deserves the same rigor as paid.
Same measurement. Same weekly review. Same bar for shipping.
On scope
Strategy, design, copy, deploy. One team, end to end.
Whatever the program needs, we've got it covered.
On building
When the tool wasn't there, we built it.
Off-the-shelf is the floor. We build above it.
Free 30 minutes
Ready to see what your retention should look like?
No pitch, no pressure. Just a real read on what's working and what's leaving money on the table.